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Frequently Asked Questions

How do I know when my order has been shipped?

On placing your order, you will receive an order confirmation email from Zasimo.

How long will my parcel take to be delivered?

ZASIMO will deliver your order using reputable delivery partners throughout Pakistan and in most cases, for all orders placed before 6pm in the major cities will be made within 1 to 2 days. Our couriers will contact you prior to delivery to help ensure you are able to receive your parcel on time and they will take payment from you should you opt for cash on delivery payment method.

Can I track the delivery of my parcel?

Should you require to track your parcel please use our customer service team to help you find the information you need. You can find their contact information here.

How can I return or exchange an item?

We are happy to exchange any unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 07 days of delivery. Please contact the ZASIMO Team to obtain a returns authorisation (RMA). No exchanges will be accepted without a valid RMA. Please read the full returns & exchanges policy here for full terms and conditions.

Do you offer refunds?

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery. Instead, store credit shall be issued against the refused parcel once it reaches back to our stock.

How long does a refund take to be credited?

Your refund will be credited back to your original method of payment within approximately two weeks of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

Can I cancel my order?

You can cancel items or orders that haven't entered the shipping process yet. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply. ZASIMO reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorised payment institution, or pricing imprecision's.

ZASIMO - Shop mens and Womens fashion

Pakistan’s largest online destination for the latest and best western high street and international fashion, footwear and accessory brands, providing customers fast order fulfilment, an attractive and personalized shopping experience with exceptional customer service.

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